Visitor Management Host guide Everything a host does in BmyGuest, on a phone: inviting guests, knowing when they arrive, giving them a digital door key and, where your company uses them, lending items and collecting deliveries. Employees who have guests 14 chapters 15 min read Open the guide Getting started In one minute Signing in Your start page Your guests Inviting guests My guests and My Meetings When your guest arrives Digital door keys Add-ons Borrowing and lending (Lend & Lease) Deliveries (Mailroom) Your profile Your profile and notifications Visiting other companies Help Icons at a glance Troubleshooting
Visitor Management Reception desk guide For receptionists: who is expected, who is inside and who has left, checking guests in and out, walk-ins and meetings, badges, visitor terms, and the other pages reception uses. Receptionists 14 chapters 14 min read Open the guide Overview In one minute The desk The reception desk Meetings and guests How to Checking guests in and out A guest who just turns up Registering a meeting Visitor terms Badges Also at reception Other views of the day Cancelling a registration Evacuation Other pages reception uses Help Troubleshooting
Visitor Management Administrator guide For company administrators and their IT department: locations and the check-in, hosts, receptionists and administrators, the company profile and add-ons, and connecting BmyGuest to Microsoft 365. Administrators and IT 12 chapters 23 min read Open the guide Overview In one minute Locations Setting up a location A location’s settings People Hosts Administrators and receptionists Company and IT The company profile Microsoft 365 and your IT department Badge printer Rollout and data Telling your employees Visitor data Help Troubleshooting
Visitor Management Visitor guide For guests of a company that uses BmyGuest: checking in with your phone or at the entrance, checking out, and your own list of visits and details. No app and no password needed. Visitors 9 chapters 11 min read Open the guide Overview In one minute Your visit Before your visit Checking in During your visit Checking out Afterwards Your visits and your profile Your details and your privacy Help Troubleshooting
Add-on Mailroom Everything the Mailroom add-on does in the new design: how reception registers a delivery, how the recipient is told, how it is collected, and what every setting does. Reception, administrators and employees 23 chapters 27 min read Open the guide Overview In one minute Who does what Setup Turning it on Every setting Delivery types Pickup locations Custom e-mails The pickup QR poster How to Register at the desk Register from a phone What the recipient gets Collecting your own Collecting for someone else Handing it over at the desk Mistakes, returns and disposal Reference The Mailroom page History and export Statuses Notification timing Limits and quirks Help Troubleshooting What changed from the old design
Add-on Lend & Lease The loan register: what you lend out, who has it, when it is due back, and how BmyGuest reminds the people who are late. The lending desk, every setting, and what hosts and borrowers see. Reception, administrators and hosts 21 chapters 24 min read Open the guide Overview In one minute Who does what Setup Turning it on Every setting How to The lending desk Items Lending At the reception desk What is out, and getting it back When something is overdue Changing a due date Cancelling a loan registered by mistake History and export Hosts and borrowers Hosts lending to their guests For the borrower Reference Reminder timing The e-mail when an item is lent Data and retention Limits and quirks Help Troubleshooting
Add-on Hospitality Catering for meetings: the catalogue, guests choosing their own refreshments, hosts ordering for the whole meeting, and the kitchen’s and finance’s screens. Every setting explained. Administrators, hosts, reception and the canteen 16 chapters 20 min read Open the guide Overview In one minute Who does what Setup Turning it on The catalogue When guests choose Guest selection When the host orders Meeting orders The host orders How the ordering deadline works The kitchen’s day Delivered quantities and settlement Reference Statuses and history Who may do what The export and the e-mails Limits and quirks Help Troubleshooting
Add-on Meeting rooms Your Microsoft 365 meeting rooms in BmyGuest: guests on a meeting booked in one of your rooms are registered for reception by themselves, and reception sees every room’s day on one calendar. IT, administrators, reception and hosts 8 chapters 10 min read Open the guide Overview In one minute From a room booking to a visit Setup Setting it up Day to day The room calendar For hosts With the incident module Help Troubleshooting